“Emotional Intelligence in the workplace means improved working relationships, greater productivity, increased revenue.
Changing how you deliver and respond effects change in other people.“
Combine emotional intelligence with interpersonal skills and you set yourself apart from the norm.
Embrace this ethic with employees and you leap frog your business to the forefront of your industry.
ASSESS YOUR TEAM
Is your Resource Manager, Practice Manager, Personal Assistant, in fact any person in a leadership role up on the latest in behavioural sciences?
Are these people able to assess, modify and manage the emotions of others?
Are they able to manage there own?
By recognizing the mental and emotional state of others and being able to move people to a more positive place is the key to leadership.
Practicing emotional care through the exercising of emotional intelligence will bring fluidity into the workplace which filters through to the service of client care.
PHYSIOLOGY NEGATES AND/OR CONFUSES MENTAL AND AUDIBLE GESTURES
Body language, tone of voice, the way a message is delivered, all contribute to responses, reactions and outcomes.
A positive message delivered with a certain tone has the ability to negate any positivity that was delivered or intended to be conveyed.
Sound triggers different parts of the brain. This in turn affects how something is heard or received by the listener.
And this is only a snippet.
Training in administration and technological skills is simply not enough to keep up with with the pace of change.
Emotional intelligence is critical not only for business but essential for the well being of people.